In case of problems or requests for information, open a service ticket. Our staff will take care of your request and will meet the demand.
We answer our users questions
Before contatting the support, see the information sheets with all the FAQ regarding the use of the platform
How to register to the platform?
Please follow these steps: open the page ‘reserved area’ , fill in the requested fields under heading ‘Register’ and click on the appropriate button to confirm.
How to purchase a course?
You can access the section ‘courses’ and chose the one that interests you most. You can add it to your basket and then follow the purchase procedure. At the end of this process you will find the course in your reserved area under heading ‘My courses’
What happens when the course is completed?
When the course ends, you can download the participation certificate and you will be able to consult the lessons on our platform any time you want.
Can I download videos and watch them offline?
You are allowed to watch videos only on the platform and it isn’t possible to download them locally.
Can I download the lecture-notes?
If the course provides useful resources during the running of the course itself, they will be available to the users to download in an uneditable format.
I don’t remember my password. Can I recover it?
If you don’t remember your password go to the section ‘reserved area’ and click on the button ‘ ‘forgot password’ to start the recovery process.
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